First: If you wish to exchange or return the product without any manufacturing defect:
Arum store customers have the right to exchange or return the product, provided that the product is wrapped, in its original condition, and unused, with the purchase invoice present, within 14 days from the date of receiving the product. In this case, the customer bears a fee of 25 riyals . The customer also has the right to choose one of the following options after receiving Arum store the product and ensure it conforms to the conditions:
- Recovering the value of the product via bank transfer, this procedure takes 7-14 working days .
- Replace the product with another product of the same value within 7-14 working days .
Second: In the event of any manufacturing defect or damage to the product:
Arum Store customers have the right to exchange or return a product that contains a manufacturing defect or damage, provided that the product is packaged and in its original condition, with the purchase invoice, within 14 days from the date the customer receives the product. The customer also has the right to choose one of the following options after receiving the Arum Store. For the product and ensuring that it conforms to the conditions:
- Recovering the value of the product via bank transfer, this procedure takes 7-14 working days .
- Replace the damaged product with any new product of the same value within 7-14 working days .
Third: All of the following items are excluded from the exchange and return policy:
- Towels and bathrobes for hygienic reasons.
- Sleeping pillows if they have been removed from their plastic compression bag.
- Products that are used or are not in their original condition when purchased.
- Purchasing vouchers awarded from competitions.
comments:
- The customer does not bear any shipping fees if the reason for the exchange or return is damage or a manufacturing defect.
- The customer must choose another product within 24 hours from the date Arum Store receives the damaged product.
The cost of shipping and delivery will not be refunded if the customer fails to receive the shipment, does not respond to the shipping company, or enters his information incorrectly, which leads to the shipment being returned.
- Cash on delivery fees are non-refundable
Refund procedures:
The refund will be the same as your payment method:
If you pay in cash, we will contact you to transfer the amount to you.
If you paid by credit card, the amount will be returned to your card.
If you paid via Tabby or Tamara, the amount will be refunded via Tabby or Tamara.
When to return the amount : The amount will be returned after receiving and inspecting the product within 14 working days .
